Who we are
This policy explains how Next Level Design Ltd (“we”, “us”, “our”) collects and uses personal information when you visit our websites, contact us or work with us.
Next Level Design Ltd
Registered in England and Wales, company no. 13262027
Registered office: 27 Old Gloucester Street, London WC1N 3AX
Production base: Units 5 & 6, 647A Melton Road, Leicester LE4 8EB
Email: info@nextleveldesign.co.uk
We trade under the names Next Level Expo, Next Level Signs, Next Level Space and Next Level Shop. This policy covers nextleveldesign.co.uk and, unless a site shows its own policy, nextlevelexpo.co.uk, nextlevelsigns.co.uk and nextlevelspace.co.uk. Purchases made through nextlevelshop.co.uk are also covered by the privacy information shown in that shop.
Next Level Design Ltd is the data controller for the personal information described here.
Information we collect
Information you give us
- Enquiries: your name, email address, the brand or service you are interested in and the details of your message. Some of our brand websites also ask for your company name, phone number and project files such as logos, artwork or photos.
- Quotes and projects: contact details, billing details, site or venue information, event dates, drawings, artwork and any other information needed to design, produce, deliver and install your project.
- Correspondence: emails, messages and call notes when you contact us directly.
Information collected automatically
- Technical information: when you send an enquiry form we record your IP address and the time of submission to help prevent spam and misuse.
- Server logs: our hosting provider keeps standard server logs (such as IP address, browser type and pages requested) to run and secure the website.
We do not knowingly collect special category data (for example health information) and we ask you not to include it in enquiries.
How and why we use it
UK data protection law requires us to have a lawful basis for each use of your information.
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry and preparing a quote | Steps taken at your request before entering into a contract; legitimate interests in responding to business enquiries |
| Designing, producing, delivering and installing your project | Performance of a contract |
| Invoicing, accounting and tax records | Legal obligation |
| Protecting our website from spam, fraud and misuse | Legitimate interests in keeping our services secure |
| Keeping a record of our work and our client relationships | Legitimate interests in running our business |
We do not sell your personal information and we do not use it for automated decision-making. We will only send you marketing emails if you have asked us to, and you can opt out at any time.
International transfers
Some of our service providers may store or process information outside the UK. Where this happens we rely on the safeguards permitted by UK law, such as UK adequacy regulations or the International Data Transfer Agreement or Addendum.
Our websites load fonts from Google Fonts. When a page loads, your browser connects to Google’s servers, which receive your IP address. Google’s privacy policy is available at policies.google.com/privacy.
How long we keep it
- Enquiries that do not become a project: up to 24 months after our last contact, so we can follow up on related requests.
- Client and project records, including invoices: 6 years after the end of the financial year they relate to, to meet our accounting and tax obligations.
- Spam-prevention data: the counter linked to your IP address is deleted automatically after one hour; the IP address recorded in the enquiry email is kept with that enquiry.
When information is no longer needed we delete it or make it anonymous.
Keeping it secure
We use appropriate technical and organisational measures to protect your information, including encrypted website connections (HTTPS), access controls and limiting access to people who need it. No system is completely secure, so please avoid sending highly sensitive information by email or through our forms.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to our use of your information where we rely on legitimate interests;
- ask us to transfer information you gave us to another organisation (data portability).
Some rights only apply in certain circumstances. To make a request, email info@nextleveldesign.co.uk. We will normally respond within one month and there is usually no charge.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
Contact and complaints
If you have any questions about this policy or how we use your information, please email info@nextleveldesign.co.uk or write to us at our registered office.
If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint, telephone 0303 123 1113. We would appreciate the chance to deal with your concerns first, so please contact us before approaching the ICO.